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1. Order Placement
- Customers place orders via our official website, selecting products and providing accurate shipping details.
- Immediately upon successful placement, the customer will receive an order confirmation via Email and WhatsApp with a unique order ID, item details, and estimated delivery date.
- Orders are verified for payment confirmation (if prepaid) or customer details validation (for COD).
- Customers will be contacted if further information is required.
- Pre-orders or out-of-stock items will be flagged with an expected availability date before payment is processed.
- Packaging will ensure product safety during transit, using appropriate materials and labelling.
- Orders are typically processed within the same day (excluding weekends and public holidays).
- Customers are notified via Email when the order status changes to “Processing.”
- All products are inspected to ensure quality and accuracy before dispatch.
- Damaged, defective, or incorrect items are replaced before shipment.
- Orders are dispatched through trusted courier partners for reliable and timely delivery.
- Tracking information is shared with the customer via Email once the order is shipped.
- Estimated delivery times are based on the shipping address (e.g.1-2 business days for major cities, 3-4 business days for remote areas).
7. Handling Delays
- Customers will be informed promptly in case of delays due to unforeseen circumstances (e.g., weather, supply chain issues).
8. Order Cancellation
- Customers can cancel orders before they are shipped by contacting customer support.
- Refunds for prepaid orders will be processed within 7 business days after cancellation.
9. Returns and Exchanges
- Once accepted, the product can only be exchanged within 4 days after delivery, provided the product is not damaged. (No questions asked).
- Customers can inspect the product before accepting it. If it's damaged or incorrect, they may refuse the courier.
10. Customer Support
- Our customer support team is available via email, phone, or WhatsApp Chat to assist you throughout the order and dispatch process.
11. Feedback and Monitoring
- Customer feedback on the delivery experience will be collected to improve our processes continuously.
- Tracking of dispatch metrics ensures adherence to promised timelines and quality standards