1. Order Placement

• Customers place orders via our official website, selecting products and providing accurate shipping details.

• Immediately upon successful placement, the customer will receive an order confirmation via Email and WhatsApp with a unique order ID, item details, and estimated delivery date.

2. Order Confirmation

• Orders are verified for payment confirmation (if prepaid) or customer details validation (for COD).

• Customers will be contacted if further information is required.

• Pre-orders or out-of-stock items will be flagged with an expected availability date before payment is processed.

3. Order Processing

• Packaging will ensure product safety during transit, using appropriate materials and labelling.

• Orders are typically processed within the same day (excluding weekends and public holidays).

• Customers are notified via Email when the order status changes to “Processing.”

4. Quality Assurance

• All products are inspected to ensure quality and accuracy before dispatch.

• Damaged, defective, or incorrect items are replaced before shipment.

5. Dispatch and Shipping

• Orders are dispatched through trusted courier partners for reliable and timely delivery.

• Tracking information is shared with the customer via Email once the order is shipped.

• Estimated delivery times are based on the shipping address (e.g.1-2 business days for major cities, 3-4 business days for remote areas).

7. Handling Delays

• Customers will be informed promptly in case of delays due to unforeseen circumstances (e.g., weather, supply chain issues).

8. Order Cancellation

• Customers can cancel orders before they are shipped by contacting customer support.

• Refunds for prepaid orders will be processed within 7 business days after cancellation.

9. Returns and Exchanges

• Once accepted, the product can only be exchanged within 4 days after delivery, provided the product is not damaged. (No questions asked).

• Customers can inspect the product before accepting it. If it's damaged or incorrect, they may refuse the courier.

10. Customer Support

• Our customer support team is available via email, phone, or WhatsApp Chat to assist you throughout the order and dispatch process.

11. Feedback and Monitoring

• Customer feedback on the delivery experience will be collected to improve our processes continuously.

• Tracking of dispatch metrics ensures adherence to promised timelines and quality standards